We know you’re excited to receive your order — and we’re just as excited to deliver it! At Ziva Clothing, we aim to make shipping smooth, reliable, and hassle-free across Pakistan.
Here’s everything you need to know about how we handle shipping and order processing:
1. Order Processing Time
Once you place your order, our team gets to work right away!
- Processing time: 1 to 3 business days
- Orders placed on weekends or public holidays are processed the next working day.
- You’ll receive a confirmation email or WhatsApp message once your order is confirmed.
During sales or high-volume periods, processing may take slightly longer — but we’ll always keep you updated.
2. Shipping Time & Delivery
We deliver all across Pakistan, from major cities to remote areas.
- Standard Delivery Time: 3 to 7 business days after processing
- Shipping Partner(s): Trusted local courier services (like TCS, Leopard, M&P, etc.)
- You’ll get a tracking number once your order is dispatched.
Please note: Customized or pre-booked items may take longer to ship. If there’s any delay, we’ll inform you directly.
3. Shipping Charges
We believe in transparent pricing.
- Flat shipping rate: As shown at checkout (varies based on location or order type)
- Free shipping: May apply on selected promotions or minimum order amounts (if active)
All charges will be clearly mentioned before you confirm your order — no hidden costs, ever.
4. International Shipping
At the moment, we’re only delivering within Pakistan.
But stay tuned — we’re working on expanding soon!
5. Delivery Attempts & Missed Orders
Our courier partners will make 2–3 delivery attempts at your address. If unreachable:
- You’ll receive a call or message to reschedule
- If still undelivered, the order will be returned to us
In such cases, you may need to pay for re-shipping. To avoid delays, please keep your phone active and enter accurate address details.
6. Damaged or Open Packages
If you receive a package that is:
- Opened
- Damaged
- Tampered with
Please do not accept it and report it immediately to us on WhatsApp at +92 325 0092828 or email zivaclothing.help@gmail.com. We’ll investigate and resolve it promptly.
7. Delays Beyond Our Control
While we try our best to deliver on time, delays can sometimes occur due to:
- Weather disruptions
- National holidays
- Political situations or transport issues
We appreciate your patience in such rare cases and will keep you informed throughout.
Need Help With Shipping?
If you have any questions about your delivery, feel free to reach out. We’re always here to help.
📩 Email: zivaclothing.help@gmail.com
📞 Call/WhatsApp: +92 325 0092828
🌐 Website: www.zivaclothing.com
Ziva Clothing is all about style, trust, and a seamless shopping experience. Your order is important to us — and we’ll make sure it reaches you with care.