Refund & Returns Policy

At Ziva Clothing, your privacy matters. Whether you’re browsing our collections or placing your first order, we’re committed to protecting your personal information and building your trust every step of the way.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, shop with us, or interact with our brand. By using our services, you agree to the practices described here.

1. What Information We Collect

When you shop at Ziva Clothing, we may collect the following details:

• Personal Information – such as your name, phone number, email, delivery address, and billing details.
• Account Details – if you create an account, we store your login info and order history for your convenience.
• Browsing Data – like pages you visit, time spent, and device information (helps us improve your shopping experience).
• Payment Information – securely processed through trusted third-party payment gateways; we don’t store your card data.

We only collect what’s necessary to provide a smooth and secure experience.

2. How We Use Your Information

We use your information to:

• Process your orders and deliver your products on time.
• Improve our website and make it more user-friendly.
• Send you updates about your order or any promotional offers (only if you subscribe).
• Prevent fraud and protect your account and payment details.

We do not sell, rent, or trade your personal data with anyone.

3. Your Privacy Rights

You have full control over your data. You can:

• Edit or delete your personal details from your account dashboard.
• Opt out of promotional messages anytime via the unsubscribe link.
• Request information about how your data is being used.

To make a request, just email us at zivaclothing.help@gmail.com.

4. Cookies & Tracking Tools

Our website uses cookies to:

• Keep items in your cart
• Remember your login
• Understand how you use the site to improve our features

You can disable cookies in your browser settings anytime, though some features may not work properly without them.

5. Data Security Measures

We take security seriously. Your data is protected using:

• SSL encryption
• Secure servers
• Trusted payment gateways

We also review our systems regularly to prevent unauthorized access or data loss.

6. Third-Party Services

We only work with reliable third-party services for:

• Payment processing
• Order tracking
• Marketing (with your permission)

These services follow strict data protection laws and never misuse your data.

7. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time, as necessary, to reflect new laws or service improvements. When we do, we’ll post the changes right here and update the “Last Updated” date.

Last Updated: October 10, 2025

8. Contact Us

Have questions or concerns? We’re here to help.

📩 Email: zivaclothing.help@gmail.com
📞 Call/WhatsApp: +92 325 0092828
🌐 Website: www.zivaclothing.com